In the 25 years I have been a management consultant I have discovered there are three people in every firm who know not only the problems you are facing in your organization, but how to turn it around.
You’ll think this to be some consultants sleight of hand. I assure you I have given this great consideration over the years. The problem of not asking these three sincerely, “What do you think?” can be traced simply to the arrogance of leadership and management.
The three people are:
The front line worker
The terminated employee
The disgruntled customer
They aren’t enamored with your title. Hence they will likely tell you the hard truths you fight vehemently to ignore.
Jim Woods is president of InnoThink Group and Leadership Matters. He is a leader in workplace learning, productivity, performance, and leadership training solutions. For over 25 years, we have helped companies improve their performance, productivity, and bottom-line results.